Privacy Policy

This Privacy Policy (together with our terms of use, which are available at https://app.quester.gg/terms) governs the manner in which Quester ("Quester") collects, uses, maintains and discloses personal data collected from users of the Quester website and app (the “Site”) as well as all websites and apps working directly or indirectly with Quester. This privacy policy applies to the Site and all products and services offered by Quester. Please read this policy carefully to understand the views and practices of Quester regarding your personal data and how Quester will treat it.

Personal Data on website

Quester fully respects your right to privacy and will collect personal data from you only if you voluntarily submit such information to us. Personal data that we collect about you may include your name, email address, gender, date of birth, social account. Any personal data which you volunteer to Quester will be treated strictly in accordance with the applicable data protection laws. You may refuse to supply personal data to us, except that it may prevent you from engaging in certain Site related activities.

Non-personally identifiable information

We may collect non-personally identifiable information about you whenever you interact with our Site. Non-personally identifiable information may include:

• the browser name
• aggregated usage information;
• the session ID;
• the operating system,
• the Internet service providers utilized,
• device information such as your International Mobile Equipment Identity (“IMEI”), IP address, or Android ID, Advertising ID or IDFA and other similar information (together, the “ID”)
• the time and date you access the mobile app;
• the name and type of apps on your phone;
• the game achievements you unlock;
• the device information and location data;.

Please note that, although the IDs are not considered to be personal information in every jurisdiction, some jurisdictions (such as the EU) consider those IDs as personal information. We hence treat IDs as personal information.

Web browser cookies

Our Site may use "cookies" to distinguish you from other users of the Site and to enhance your experience when using the Site. Cookies may be placed by your browser on your hard drive for record-keeping purposes and sometimes to track information about your use of the Site. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Site may not function properly.

How we use collected information

Quester may collect and use Users' personal information on the Site for the following purposes:

• To improve customer service. To help us respond to your customer service requests and support needs more efficiently. It also helps us to administer the Site for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• To personalize user experience. We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
• Safety. As part of our efforts to keep the Site safe and secure and to avoid fraudulent use.
• To perform internal operations such as preventing fraud and abuse of our Services, troubleshooting operational issues; to conduct data analysis; and to monitor usage and activity trends;
• Recommend new games based on the preferences of the Users;
• To send periodic emails. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site at [email protected]

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and your browser happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Sharing your personal information

We may disclose your personal data to third parties:

• Where we engage trusted third parties to provide services in connection with the Site or our business, including sending out newsletters or surveys on our behalf.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Quester or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Website terms of use (questerapp.com/terms) and other agreements, or to protect the rights, property, or safety of Quester, our customers, or others.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 7 and 8 of the Companies Act 2014.

Advertising

Ads appearing on our network may be delivered to you by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement and to compile non-personally identifiable information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

In order to prevent fraud and attribute clicks and conversions, we may collect certain device information including the following:

• Name and properties of mobile applications/websites through which a consumer interacts with the Services;
• Country;
• IP Address;
• Internet browser user-agent used to access the Services; and
• Identifier for advertisers (IFA).

Right to be forgotten and withdrawal of consent to collect personal data:

You may request that your Personal data collected by Quester be deleted at any time. Quester agrees to permanently delete such data within a reasonable delay upon reception of a written request sent to [email protected]

You may also withdraw your consent to the collection of Personal data at any time by sending a written request to [email protected]. Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time.

Please note that by choosing to delete your personal data or withdraw your consent to the collection of Personal data, your personal information together with any loyalty points that you have earned will be deleted. This is not recommended in case you want to temporarily stop using Quester. An email requesting your confirmation will be sent to the email you registered with before we delete your account.

Children

We do not knowingly collect personal information from children under the age of 16 through the Advertising Services and the Site.

We are not responsible for the content or privacy practices of other websites or our advertising partners. Please check their privacy policies before you submit any personal data to such websites or advertising partners.

Your Access and Amendment Rights

You have the right, subject to certain exemptions, to obtain a copy of any personal data which we hold about you (for which we may charge you a small fee of €6.35) and to have inaccuracies in the information corrected and to request that we restrict or block the processing of your personal data. If you wish to avail of any of these rights, please contact our data protection officer at [email protected]

Changes to this privacy policy

Quester has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your continued use of the Site after any change in this Privacy Policy will constitute your acceptance of such change.

Your acceptance of these terms

By using this Site, you signify your acceptance of and consent to the practices described in this policy and terms of use (https://app.quester.gg/terms). If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions, comments or requests in relation to this Privacy Policy, the practices of the Site, or your dealings with the Site, please contact us at [email protected]

This document was last updated on December 20th 2023.